Telling the staff what to do at closing time.
Remembering the recipe.
Finding your vehicle registration.
How do we build those bridges?
Who’s on the clock?
What does she want for her birthday theme?
We always do the graphic layout that way.
Now I have to call all the staff on shift to tell them that…
Did that campfire get enough wood?Time. Busy, busy, busy. If only we had more time. Time keeps on ticking into the future. Time waits for no man. A stitch in time saves nine. Busy, busy, busy. We all waste time. Sometimes on purpose, but mostly we’re so busy we can’t see that we may be active, but we aren’t being effective. We’re filling every waking moment, but we’re wasting time.
I realized that we had some broken systems when this season we grew the business, but found ourselves drowning in work. At one point I realized that we couldn’t get much bigger, unless we got a whole lot better. We had to stop wasting time.
To do this, we began with a meeting between the top staff to discover the tasks, items, calls, questions that were sucking away our productive time. You might call it a “bitch session”, but you have to start somewhere. Generally, even “bitching” is based in some fact, on some real annoyance.
Throughout this process, we discovered a few very interesting reasons why you occasionally have to stop working and look at the way you work.
Here are some reasons why you, too, need to stop working to identify your time wasters.
1. Time is the most valuable asset a business possesses. Your time. Your staff’s time. Your guest’s time. It is incredibly valuable and you are wasting it – needlessly.
2. New time creates opportunities. You increase your business and personal capacity if you eliminate time wasting activities. Time = Opportunity. Notice I said, opportunity, not money. You have the opportunity to eat dinner with your kids. Your staff has the opportunity to do the real work that makes clients happy. Your sales team has the opportunity to make more calls. Your party planner has the time to get things right on the first order. You have to eliminate time wasters or you are handicapping your business and your people.
3. It boosts morale. If you take the time to listen to your employees, coworkers and partners, you may find that they can save your time and you can save their time. Happy employees take good care of your guests. If your people are so busy they can’t think straight, they will make mistakes and your clients will suffer.
We had so many group leaders calling asking the same questions Michelle nearly had a breakdown. She was stuck doing busy work instead of caring for guests. Our system was broken and it wears your staff out.
4. Bonus #1: No offense, but you can’t even see the big time wasters in your business. Time wasters creep in slowly, you have to stop working to see them. Systems get old. Technology gets slow. Employees and owners alike develop systems to cope with the broken process. No one will say, “Hey, here’s a big time waster!” Likely they will soldier on looking very busy indeed.
If you don’t stop working you can’t spot time wasters. Your homework for the week is to hold a meeting and ask your family, management or other top-level people in your organization two simple questions:
“What takes up most of your time?”
“What do you feel really wastes your time?”
Have a great week,
PS Bonus #2 If you really want to get feedback, have each person right his or her name on 3×5 cards or sticky note and answer the questions above for himself or herself. After they hand the cards in, have them write down the person’s name seated to the right of each of them, and answer the questions for that person.
Post the notes clustered by each person’s name on the wall or white board so everyone can see each person’s internal and external time challenges.
It’s especially interesting to learn what others observe about how we each spend our time.