“Magical People”

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“It’s our people that make the difference.”
“Customer Service is our competitive advantage.”
“Our farm market people are the best.”
“Our CSA box packers are magical.” Magical People.

It sounds so good, doesn’t it? Corporate America would have us believe that every person in their vast army of workers is so wonderful no one could assail their positions in the market place. Yet somehow, those very same companies struggle against the tide of turnover and seem to launch endless sales to keep the cash-flow flowing.

Who are these Magical People?
Magical People come in all shapes sizes and positions within organizations. They seem to get the job done, be successful, grow the organization, take care of business, and outperform those around them. Eventually, they seem to magically make themselves irreplaceable. They take on more tasks and push themselves to the limit for the business.

Do Magical People work for you?
Is there anyone on your staff right now, family or employee, without whom you feel you couldn’t run the business? “If Karen left the payroll office, we’d be lost nest week.”
“If Jesus, stopped stocking the market, we’d have a disaster on our hands.”
“If Dan left for a week in harvest season, we’d be sunk.”
“No one can set-up a farmers market like Jodi.”

 

Are you Magical?
As business owners, we are likely the first Magical Person on the payroll. We do everything, still do everything and when someone else doesn’t do things right, we jump in a magically fix things ourselves. I am notoriously BAD at letting our register operators engage the guests. I’ve even jumped into a conversation, uninvited, because I was going to be “better” at it with my “Magical Abilities”. Ever do that yourself?Do you have a Magical Business?

The worse case scenario is that your entire business is magical, meaning that if the Magician steps away for an instant, POOF! It’s gone.The elusive hunt for Magical People looks like this: 

“Kid’s these days aren’t as good as they used to be.” Where those kids magical? 
“We just need to find the right [Magical] person and all our marketing troubles will go away.” 
“If only I find the right woman, then I won’t feel so bad about myself.” Searching for the Magical bride? Magic does not equal healthy.

It’s fine to have Magical People helping your run your Magical Business, but it’s not healthy. If fact, it is remarkably unstable. If a Magical Person gets sick, you’re in trouble. If you want a vacation, the business is in trouble. If you want to grow your business, you can, right up to the limit of what you and your Magical Staff can possibly handle in tasks, phone calls, tours, and exhaustion. Depending on magic means you have severe limitations.When Magical People move on.

In my life on the farm we’ve lost 5 indispensable people, and we’re still here. My Dad is 72 and is absolutely Magical, but we’ll be replacing him within the next 20 years, almost for sure.

False belief in Magical People.
They don’t exist. Sorry to burst your bubble, but Magical People don’t exist. The sooner you accept this, the sooner you can move on from your childhood belief in Magical People. It’s time to pull back the curtain and see what’s behind those magical tricks.

Behind the curtain.
Pull back the curtain and what you’ll find is that the only magic people bring is the ability to create good operating procedures and behaviors to get themselves through the day and the work successfully. That’s it.

Don’t for a minute think that I’m raining on the parade of magical actions you’ve taken, magical sacrifices you’ve made.
You are magnificent! It’s just time to move on and grow your business, build your team from a group of wannabe magicians who wonder daily, “How does she do it?”, into a team with full access to your bag of tricks.That’s what the Agritourism Manager Boot Camp is all about,

and while we’d love for you to join us for an 8-Week Adventure in creating your own employee system, I’m going to tell you what needs to be done, so you could do it on your own.

Step 1. The real magic in is the process.
Magic example: Why is Jesse so good with the party guests? 

Jesse’s process behind the magic:
A. He knows what he’s doing. He’s hosted parties with Hugh, by his side, and he know exactly what to do.
B. Jesse listens to the kids and the mom to see that they are having fun.
C. Jesse serves food and drinks at the right time so no one is waiting or wondering what’s happening.
D. If there’s a problem, Jesse smiles and instantly fixes it. He has authority to make things right.
E. Jesse keeps things moving. Dead time is NOT fun time, so he keeps things going!

In the Boot Camp, you are hiring us to
coach you through a process, hold you accountable to completing that process and deliver the templates to make the process of creating your employee management system as easy as possible, but we’re not doing magic.
 
You can do this for yourself if you like. Start by breaking down the “Magical” things you and your top people do into steps you can teach future employees.

Does this concept of “Magical People” make sense?
Let me know what you think.Have a magnificent week,
Hugh
PS We’d love to help you. There’s a special on now for the remainder of the first 100 seats in Agritourism Manager Boot Camp. This is the online course in which we “coach the coaches”; coach you directly through the preparation you need to guide your team through the “big game” of fall harvest season.I hope you’ll join us for a FREE Preview April 22, at 2PM EST. Join SIXTY-FIVE other farms and register right now and you get additional coaching resources each week leading up to the LIVE webinar event.

If you can’t make it to the LIVE event, we’ll send you a link of the recording as soon as it’s loaded, IF you register above.

If you like what you see and are ready to be coached, you may reserve your seat in the class right now. You won’t be the first one reserved, but we still have seats with a BONUS, individual coaching call included with your class. Reserve for the class now and SAVE $400. 

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“S.U.M.O.” Farmers? Part 1 of 3

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Paul McGee says, He has a very pragmatic approach to dealing with customer situations, management issues and daily interactions I just love. Over the past few years he has expanded his program to be taught in schools to kids to Stop, Understand and Move On. I’ll do my best to explain how to apply his philosophy to your life in 3 sessions. If you like the blog posts, I really suggest the buying his book here.

1. Where is this issue on a scale of 1-10? McGee adds, “And 10 is death!” What he’s doing is reframing the issue in a broader perspective. Perspective shift, or time shift is a way to look at the issue that might be smacking you in the face right now and “shifting” that issue into it’s future historical context.
Let’s say that your son doesn’t return the gas can full. You go for gas, no gas. You get mad and begin yelling. He starts yelling. Bad situation.
S.U.M.O. strategy: Call a time out. Rate the issue in your head knowing that a “10” equals death. Gas can is likely a 4 or less. Restart the conversation explaining what just happened in your head to your son.
Hugh’s example: Back when I was engaged to my lovely bride, we went to pick out silverware. I love cool unique stuff. Janine likes clean classic lines. After exhorting the awesomeness of the “natural twig sculpted handles” for something like an hour, I realized that on a scale of 1-10, silverware was not something important to me. It was more like a “1”. As I was already getting hungry, I just wanted to eat and I’d use a gardening shovel if I had to.
2. How will I feel about this in six months? This is the second reframing question and it’s a great one. I find myself using this with the kids as they get into petty bickering and nit-picking each other. I like to make them tell my how they are going to remember the specific things they are arguing about in six months.
I like questions such as, “Tell me Ian, which part of what you are saying right now to your sister would you like to have me remind you of in December? Which part of this conversation is so important we should write it down and post on the walls in your rooms? (I love that one:-).
Just making them stop to try to choose the important parts, puts an end to the momentum of the fight.
So, just using these first two strategies, how can you change the way you are currently interacting with an employee or how can you use these in making decisions in your life?
Here’s one more to start your thinking: “You know what, babe, I’d rather spend more of our time together at any restaurant than arguing about which one.”
I know it’s simple, but the best ideas are. Let me know how it works for you and stay tuned for next week’s edition.
Have a great week,
Hugh

Dad out the door.

When my dad was about 6 years old, he went out the door.

The “potato cellar” was a large barn with three floors and a basement- the cellar. Paul, my dad was on the top floor with his monther, my grandmother, called tohim, “Paul, get away from that door.”

 

Paul replied, “Don’t worry mom, it’s locked! Seeeeeeeeeeeeee…” And with that, he promptly fell out of the barn. In the picture below, you can see the door still attached to the barn, right before we pulled it down.

 

Paul was fine, though he received a concussion and I would imagine a fairly torough talking to from his mother.

Dad out the door.

When my dad was about 6 years old, he went out the door.

The “potato cellar” was a large barn with three floors and a basement- the cellar. Paul, my dad was on the top floor with his monther, my grandmother, called tohim, “Paul, get away from that door.”

 

Paul replied, “Don’t worry mom, it’s locked! Seeeeeeeeeeeeee…” And with that, he promptly fell out of the barn. In the picture below, you can see the door still attached to the barn, right before we pulled it down.

 

Paul was fine, though he received a concussion and I would imagine a fairly torough talking to from his mother.

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How to make a corn maze better.

You just can’t stay the same. If you’re not moving forward, you’re falling behind.

Tough words to hear, but true none the less. We run a successful agritourism operation on our home farm. We’ve been going 13 years and every year, guests ask, “What’s new?”

It is this insatiable desire for ‘newness’ that drives Designer Dave and me (Hugh) to create ever more games and puzzles for mazes.

You don’t have to use our stuff, just make sure you are working hard to make your stuff better each season.

What’s your plan for answering “What’s new?” this year. Drop a line via email or phone. We’ll be glad to talk about it with you.

More to come…