“Customer Service is our competitive advantage.”
“Our farm market people are the best.”
“Our CSA box packers are magical.” Magical People.
It sounds so good, doesn’t it? Corporate America would have us believe that every person in their vast army of workers is so wonderful no one could assail their positions in the market place. Yet somehow, those very same companies struggle against the tide of turnover and seem to launch endless sales to keep the cash-flow flowing.
Who are these Magical People? Magical People come in all shapes sizes and positions within organizations. They seem to get the job done, be successful, grow the organization, take care of business, and outperform those around them. Eventually, they seem to magically make themselves irreplaceable. They take on more tasks and push themselves to the limit for the business.
Do Magical People work for you? Is there anyone on your staff right now, family or employee, without whom you feel you couldn’t run the business? “If Karen left the payroll office, we’d be lost nest week.”
“If Jesus, stopped stocking the market, we’d have a disaster on our hands.”
“If Dan left for a week in harvest season, we’d be sunk.”
“No one can set-up a farmers market like Jodi.”
Are you Magical? As business owners, we are likely the first Magical Person on the payroll. We do everything, still do everything and when someone else doesn’t do things right, we jump in a magically fix things ourselves. I am notoriously BAD at letting our register operators engage the guests. I’ve even jumped into a conversation, uninvited, because I was going to be “better” at it with my “Magical Abilities”. Ever do that yourself?Do you have a Magical Business?
The worse case scenario is that your entire business is magical, meaning that if the Magician steps away for an instant, POOF! It’s gone.The elusive hunt for Magical People looks like this:
“Kid’s these days aren’t as good as they used to be.” Where those kids magical?
“We just need to find the right [Magical] person and all our marketing troubles will go away.”
“If only I find the right woman, then I won’t feel so bad about myself.” Searching for the Magical bride? Magic does not equal healthy.
It’s fine to have Magical People helping your run your Magical Business, but it’s not healthy. If fact, it is remarkably unstable. If a Magical Person gets sick, you’re in trouble. If you want a vacation, the business is in trouble. If you want to grow your business, you can, right up to the limit of what you and your Magical Staff can possibly handle in tasks, phone calls, tours, and exhaustion. Depending on magic means you have severe limitations.When Magical People move on.
In my life on the farm we’ve lost 5 indispensable people, and we’re still here. My Dad is 72 and is absolutely Magical, but we’ll be replacing him within the next 20 years, almost for sure.
False belief in Magical People. They don’t exist. Sorry to burst your bubble, but Magical People don’t exist. The sooner you accept this, the sooner you can move on from your childhood belief in Magical People. It’s time to pull back the curtain and see what’s behind those magical tricks.
Behind the curtain. Pull back the curtain and what you’ll find is that the only magic people bring is the ability to create good operating procedures and behaviors to get themselves through the day and the work successfully. That’s it.
Don’t for a minute think that I’m raining on the parade of magical actions you’ve taken, magical sacrifices you’ve made. You are magnificent! It’s just time to move on and grow your business, build your team from a group of wannabe magicians who wonder daily, “How does she do it?”, into a team with full access to your bag of tricks.That’s what the Agritourism Manager Boot Camp is all about,
and while we’d love for you to join us for an 8-Week Adventure in creating your own employee system, I’m going to tell you what needs to be done, so you could do it on your own.
Step 1. The real magic in is the process.
Magic example: Why is Jesse so good with the party guests?
A. He knows what he’s doing. He’s hosted parties with Hugh, by his side, and he know exactly what to do.
B. Jesse listens to the kids and the mom to see that they are having fun.
C. Jesse serves food and drinks at the right time so no one is waiting or wondering what’s happening.
D. If there’s a problem, Jesse smiles and instantly fixes it. He has authority to make things right.
E. Jesse keeps things moving. Dead time is NOT fun time, so he keeps things going!
In the Boot Camp, you are hiring us to coach you through a process, hold you accountable to completing that process and deliver the templates to make the process of creating your employee management system as easy as possible, but we’re not doing magic.
Does this concept of “Magical People” make sense? Let me know what you think.Have a magnificent week,
If you can’t make it to the LIVE event, we’ll send you a link of the recording as soon as it’s loaded, IF you register above.
If you like what you see and are ready to be coached, you may reserve your seat in the class right now. You won’t be the first one reserved, but we still have seats with a BONUS, individual coaching call included with your class. Reserve for the class now and SAVE $400.